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zE(function() {
//Zopim API
$zopim( function() {
$zopim.livechat.setOnConnected(function() {
var department_status = $zopim.livechat.departments.getDepartment(‘REMN Wholesale’);
if (department_status.status == ‘offline’) {
// 1 – Set the account status to ‘offline’
$zopim.livechat.setStatus(‘offline’);
// 2 – hide the widget
$zopim.livechat.hideAll();
} else {
// The Department is Online (At least one agent is Online)
// 3 – Hide the Drop-down list option in the Pre-Chat Form to select the Department
$zopim.livechat.departments.filter(”);
// 4 – Automatically set the Department
$zopim.livechat.concierge.setTitle(‘Live Support’);
$zopim.livechat.concierge.setName(‘Broker Support Agent’);
$zopim.livechat.concierge.setAvatar(‘https://homebridge.zendesk.com/system/brands/0002/8898/iG92OTFLSHakV5dxkcbfkw-eagle5_thumb.png’);
$zopim.livechat.window.setTitle(“REMN Customer Support”);
$zopim.livechat.theme.setColor(‘#F99A09’)
$zopim.livechat.prechatForm.setGreetings(“Hello, welcome to the REMN Wholesale Online Helpdesk. Please provide the information below to get started. Answers to common questions and detailed instructions can be found at: https://www.remnwholesale.com/training-material”);
$zopim.livechat.departments.setVisitorDepartment(‘REMN Wholesale’);
}
$zopim.livechat.theme.reload();
});
//End Zopim API
});
});