I am sure you guys hear this often, but I have to say that Heather has been more than helpful to me personally. There are always things that don’t require “favors”, but it really helps me as a LO to be able to get the information I need to get from her, and always with a smile. Once again, you probably hear it often, but I believe she has gone above and beyond to make sure that my nerves are calmed, and that’s not an easy thing to do.